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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Card Cancelled After Four Months, Losing Rewards and Interest Promo
- Closes my card the minute I pay it off
- Credit Limit Cut in Half Without Notice and Rate Raised to 28%
- Payment Hold Not Reduced Despite Bank Letter Sent as Instructed
- Representative Said Customers Are Profiled for Interest and Fee Rates
- Fixed 3.99% Rate Raised to 7.25% After 25 Years as Customer
- Credit Limit Reduced Without Notice After Over 10 Years Never Late
- Spending Limit Decreased Without Warning Despite No Preset Limit
- Cardholder Calls Company Terrible and Wants Executives Fired
- Card Cancelled Six Weeks After Opening With No Warning
- Interest Rate Increase and Representatives Refuse to Lower It
- Card Cancelled Instead of Waiving $38 Late Fee
- Platinum Card Put on Hold Over $2,200 Charge Despite Perfect History
- Credit Limit Cut From 34,500 to 7,000 Over Soft Inquiry
- Card Cancelled During Dinner Without Any Warning
- Platinum Card "No pre-set limit" yet can't buy my groceries
- Gas Station $100 Hold Left Gift Card With Zero Balance
- Credit Limits on All Three Cards Cut and Other Lenders Followed
- Delta Miles Transfer Never Completed and Points Withheld
- Default Rate of 27.22% After Limit Cut and a Few Week-Late Payments