Gate agent allowed drunk irate man to board plane. He had caused such a stir in the gate area. Of all the luck, he took MY seat... The seat I had paid $17 extra for! Well, Mr. Drunk Irate proceeded to flip out when I asked him if he was possibly in the wrong seat. He cursed, screamed and attempted to hit me. The wimpy flight attendants did nothing but quietly ask me to step aside (for 15 - 20 minutes) until everyone had boarded, so that they could find me a crappy seat.
You cannot reach this airline on the phone. Put that out of your mind. They won't respond via twitter or facebook either... And their online "robo chat" is pathetic. No alternative other than to launch FAA complaint.
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