1) Flight from Fort Wayne: sat in the airplane for 75 minutes waiting for the jet bridge to be retracted. Flight was otherwise as expected.
2) Return to Indiana:
Checked in online in Phoenix 4 hours prior, then arrived to pick up boarding pass (4 customer service reps standing there) and was refused the boarding pass. Given the reasoning that "she is not here 1 hour prior to the flight".
Name was called from boarding area (see - we're checked in!). Now 30 min remaining...
Upon quickly checking the website, it states, and we restated to them:
terms-and-conditions:
"... You must check in at the ticket counter or online at least 60 minutes prior to your scheduled departure time; if you do not, your reservation for that flight is subject to cancellation without refund.
Boarding will be closed out 10 minutes prior to scheduled departure."
We had checked in several hours early, and had 40 minutes to get the pass and through security (no line at Mesa). Refused, refused, refused. (One other passenger was also rejected).
Attempted rational discussion - refused.
They may be Allegiant or WFS employees (only 1 Allegiant employee in Mesa Airport, "Station Manager").
Customer Service called immediately. Waited 54 minutes, burning up mobile minutes (we're not unlimited). Not sure what to expect... Darn, rejected again.
Told to "Contact Us" through website.
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