I had a bad feeling about this airline when booking. Dealing with family emergency 36 hours before departure. Went to my account online and tried to cancel but the system would not allow me to do so! I used three different computers and was kicked off the site each time I selected the option to cancel my reservation. So, I called customer service and gave up after 45 minutes. I thought there had to be a problem with the phone system! I used the chat service and the rep said for me to call back at 'non-peak' times. I tried again tonight since the deadline is nearing for the 24 hour notice. It became a mission to cancel this reservation after waiting 86 minutes! I couldn't believe it! I believe that the website was purposely not allowing me to cancel because the 24 hour deadline was fast approaching. Also, beware of the fact that they charge $50 to cancel the reservation but it is actually $50 per person per trip. We had two round trip tickets and charged $200 to cancel. Heck, that was basically the price of the tickets! I'm surprised that I'm not paying them to cancel the tickets. Very, very poor service. This company needs to go out of business and save everyone a lot of trouble.
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