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ADT Reviews & Complaints
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REVIEWS & COMPLAINTS153on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEadt.com
HEADQUARTERSBoca Raton, FL
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 153 historical complaints about ADT, published between 2001 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Does not respond to alarms
- Bad service
- Three Missed or Failed Installation Appointments for Security System Upgrade
- Charged $25 to $100 for service calls even when fault is theirs
- Bank Charge and Bills Received for Security Service We Never Had
- Refused to Honor Existing Broadview Contract Rate After Acquisition
- Never received bills after Broadview takeover, turned over to collection
- Charged $400 cancellation fee after moving outside service area
- Billed $150 for Duplicate Inactive Account After Cancelling Service
- 10-year service ended, collection notice sent for early termination fee
- Contract termination refused after repeated false alarms and unaffordable police fines
- Repeated false alarms, three technician visits, cancellation refused under guarantee
- Employees all have bad attitudes and really could care less about your needs
- Poor service
- Automatic renewal clause keeps customer paying 10 more months after contract
- Checking account drained for full installation charge, service guarantee not honored
- Customer contract information not protected at sales offices
- Warranties not honored and billing continued after cancellation
- Overcharged-horrible customer service!
- Door-to-door sale led to bounced checks and unauthorized $107 charge