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ADT Reviews & Complaints
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REVIEWS & COMPLAINTS153on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEadt.com
HEADQUARTERSBoca Raton, FL
PROFILE CHECKED2026-10-11
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 153 historical complaints about ADT, published between 2001 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Terrible installation with damages and non working system - Safewatch 3000EN
- Charged extra month after contract ended and treated rudely on cancellation
- Installer made me uncomfortable, then cancellation fax disputed as unsigned
- Charged 500 per month for three months for half-installed system
- Home alarm system caused false alarms, confusing keypads, locked battery box
- Faulty sensors not replaced after five appointments, home left unsecured
- Charged bank card far too much money in one month
- Wireless system had no signal, offered $700 exit fee or landline
- House lost in fire, monitoring company did not notify fire rescue
- Installation fee drained debit account despite contract, refund never made
- Alarm Went Unanswered And Refund Refused For Unprotected Months
- One-sided contract, rate increases every six months, no way to dispute
- Faulty System Not Fixed And 75% Penalty To Return Equipment
- Zone Alarms Persist And Service Only Offered Weekdays
- Bait and switch on alarm keypad, cameras never installed, no callbacks
- Paid for system, no service, told cannot cancel
- On hold two hours, hung up on twice, system rarely works
- Three-year contract not mentioned, cannot cancel after selling house
- Pressured to pay full year after connection lines severed and automatic renewal
- Overcharged for 30 months before offered lower plan, opt-out fee demanded