I went to the local pep boys the other day due to my daughters car not running correctly, and the check engine light being on. The person behind the counter listened to my concerns and wrote up my vehicle for a diagnostic, as I would assume they do for all people looking to have their cars serviced.
After a very long wait I get told that they can't do the diagnostic on my car because its older than 1996. At first I was furious due to the fact they made me wait so long just to tell me this. Then I started to kind of feel like they didn't want my business because I wasn't driving a shiny newer car. I will admit I was obviously upset.
At this point the service manager came out to talk to me and a man came out from behind the counter to inquire why I was unhappy. The salesman named William told me he was very sorry for the misunderstanding, and after clearing it with the service manager, told me he would personally do my diagnostic free of charge. I explained I had to pick up my other child from school and didn't have any more time, to which William replied that if I could come by after he would take care of me immediately.
Upon returning to the store, William met me in the parking lot before I even made it away from my car! Took my keys and pulled it straight in! He performed the diagnostic and explained it to me in a way I understood. He told me best and worst case with my cars issue, and recommended a tune up. Unfortunately he found I also had a " low cylinder" in my car. He said the tune up would help, which he was correct about, but that I was looking at a more major issue that I would need to address soon. He was very nice, explained it all in language I understood, and even made it a point to show me the old parts so I didn't feel like I was being taken.
If you need help with your vehicle talk to him. Otherwise be careful who you talk to in this store. Money is too hard to come by these days and time is equally valuable.
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