Brought my 2012 Prius into Central Toyota for a key replacement on Friday. I was originally told my car would be complete by Saturday, it's now Tuesday... Not only do I still not have a vehicle but Toyota can not provide me with an expected completion date. I had to call this morning for an update only to be told I would get a call back in 15 minutes with a resolution (that was 3 hours ago). Now five days without a car and no offer of a loaner vehicle for the inconvenience. I only bought a Toyota because of the service I was promised by the sales team at Ventura Toyota. I have never been so disappointed with a purchase. This will be my last Toyota vehicle.
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