Perform work without providing estimate or aquiring authorization. Owner is unwilling to stand behind his own word. Total lack of customer service. Dropped off golf cart for service. They had me sign a form at dropoff agreeing to 1 hour of labor in order to diagnose $72.00. (so far reasonable) 2 weeks later I get a call saying golf cart is ready for pick up. With NO estimate or even verbal quote they replaced battery & selonoid, charged and maintenanced 5 other batteries and performed 5 hours labor. To the tune of $566.00. After discussions with owner we agreed to 25% off. Excuse was that they would've had to contact me several times during course of repairs. Yet owner called me 6 times in 2 hour period to discuss bill. When I arrived to pick up golf cart they demanded that I pay in Cash. I refused and they threatened to keep cart. After threatening to go directly to attorneys office they allowed me to pay with a credit card and charged an extra 3% for doing so. Also owner knew I was coming to pick up cart yet he was convieniently unavailable when I arrived at 2:00 in the afternoon.
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