I love that this will show up anytime someone does an internet search on Landmark Chevrolet! They were incredibly fradulent with me and my husband.
First of all they pulled our credit without a signed credit application, over the phone, and violated our privacy laws.
Second of all, they told us that we were approved for our new truck, we signed the papers (which included our interest rate, lender, date of lien, payment amount, and start date), and drove home our new truck on a Friday.
We talked with them on Saturday, because they had accidentally kept one of our TXDLs. They said Congratulations! And once again, led us to belive this was a done deal.
I phoned and faxed the credit manager on Monday, reminding him the date the payoff on our trade was good through. No one told us there were any problems, and why should we have thought there were any? We had been told, systemically, from the salesman, manager and credit manager that this was a done deal the previous Friday. Who on Earth would take home a truck they didnt own?
On Wednesday afternoon, I got a call. FIVE DAYS LATER! They said they didnt phone my husband because they thought he might be out of town. I honestly think they were scared of my husband because their word was NO GOOD, and my husbands a big guy. What if my husband had went out of the state in the truck he was told he OWNED?
My salesman said that he needed copies of our light bills, deeds, and check stubbs. I was shocked and asked why on Earth he would need those items for a truck we already owned?! He said, look you need to get me these things and Oh, we also cannot take your trade! Youll need to let it go back to the finance company. It wont hurt your credit after 12 months!!!
I started crying and called my husband. My husband took the truck back to them because their word was NO GOOD. We had insured this truck and showed it to our families! They callously said this isnt DECEPTIVE TRADE PRACTICES because you signed a paper with some fine print you should have read.
Why would credit approval have applied to us when we had already been financed? Because of the way they kept stating DECEPTIVE TRADE PRACTICES, I immediately looked it up, and filed with every agency we needed to.
As a note, I only filed with the BBB, FTC, and Office of the Attorney General, after the general manager would not even return my calls.
I hope every potential buyer out there who comes across this take their hard earned business and good credit elsewhere! Stand up for hardworking, honest people and buy your Chevrolet someplace else!
Anonymous
Rural, Texas
U.S.A.
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