Where do I begin? How about the beginning.
In the latter part of September My husband and I went to Bill Heard Chevrolet to purchase a truck. Upon completion of "working the deal" with the front end people, we were sent to the finance department to sign all the forms and to complete the deal.
About two weeks later, one of our references was called and told to get in contact with us because they needed us at the dealership A.S.A.P. We go back, we were told that they could not get us financed due to lack of verfiable work history. But, if we brought in tax returns, bank statements, and utility bills that they were sure to get us financed.
I personally took three years of tax returns, three months of bank statements, and all utility bills to the dealership. One of the people from finance came out took my paperwork, supposedly made a copy of it and brought the originals back out to me.
The next week we were again contacted by one of our references because Bill Heard had called them again, we were still not financed. The tax returns, bank statements, and utility bills were "lost" and needed to be brought back to the finance department a second time.
It's now October and we get yet another phone call, the truck was still not financed. This time we were told if we could get a co-signer they were sure to get us financed. Well, we got a co-signer and the application was ran again, and we were told that this co-signer had great credit and it even lowered the intrest rate and montly payment. Great, we were finally financed, or so we thought.
On November 5 my husband went to the dealership to find out about tags, and guess what we are still not financed. They came to the front lot and "TOOK" the truck and hid it, and also parked the trade in where the truck was.
Needless to say Bill Heard Chevrolet has their truck and we have the old car back. But, in trying to purchase a truck from another dealership we found out that due to the frequent and numerous inquiries from Bill Heard my husband's credit Beacon score was dropped down 100 points, the trade in was not paid and was reported to the credit beaure being 75 days past due.
What can be done to have Bill Heard Chevrolet made to be responsible for the wrong they have done, and the hardship they place on the customer.
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