I have had a terrible experience with Unlimited Products! I ordered a cowl induction hood for my truck and when I got it it was in such bad shape that my auto body person refused to use it! He said that the hood was in such bad shape that it would not fit and was weak, had bubbles, stress cracks, shallow spots, and just all around poor quality! I tried now for a month to get this company to work with me to replace the hood since they are the only ones that seem to have that type.
I sent in a letter of complaint as they asked as well as pictures of the hoods defects by over night Fed -Ex. They agreed that the hood was defected. I asked them to send me another hood, one that was the quality that they advertise. They said that they would as soon as I got the return referance number from them by mail and I send them the defective hood. They then informed me that I would be paying the $94.08 to send back the hood as well as paying for them to send me another hood! I told them that I would not pay for there mistake and asked for the manager. I was told that the shipping manager was out in the whare house and coundn't be contacted. That she would call me back first thing the next morning.
The next morning... No call. I called them back and got the same thing. I asked for some other management and was told that other than her and the shipping management was the owner, and when I asked for him, I was told that he is never in. I was told that there was no one else to talk to over this. Each day for over a month now I have been getting the same 'ol run around. And as well, I have never received the so called referance number to be able to return the defective hood! My truck is in the body shop being preped for painting. The hood is stopping the body guy. And My truck is expected in a show in Oct 9th on witch I have all ready paid the entrance fee. The hood company was told of this and they seem to have no care that they may cause me to miss the show and lose my fee.
Unlimited Products has no interest to fix there defect problem. As I researced them, I have found that I am just one of a very many that has been screwed in the same was by Unlimited Products! The BBB has complaints from all over the US. And I have found that Unlimited Products has been banned from doing business in the state of KS.By the state. I have found that this company has no intentions of ever trying to satisfy there customers who have this problem with them. They have only given partial refunds at best to some and even then they charge 25 - 30% restocking fee.
This company has been doing business like this for years now and is still able to remain the same. It is a shame that they are able to continue ripping off the public as they are. My advice? DO NOT buy from Unlimited Products at all! And be sure that if a company has any name that sounds close to Unlimited Products that you make sure that it is not the same company. This company not un-like others who have been doing bad business, uses other names to keep selling there bad products to the consumer. This one has different names and address. All of the ones I have found are listed above. I have also found another bad report in this web site.
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