Bought a fiberglass hood from Unlimited Products and it was manufactured wrong. (did not even come close to fitting the car). I took pictures of the hood showing the defect and sent the hood back to them.
They told me the hood was not defective and gave me a partial refund, even though their policy says if a part is defective they will give a full refund and refund all shipping charges.
After I called more than 45 times to talk with a supervisor about the problem, I was told by their receptionist that there was no one there to talk to and the matter was closed and the partial refund was sufficient. They also would not let me talk to the tech person to dispute his findings on the hood as compared to my pictures.
All I wanted was a new hood without the defects that would fit my car, but all I got was horrible customer service and lies.
So, my advice, NEVER buy anything from Unlimited Products in California unless you like getting screwed!
Gary
Fairfield, California
0 comments