My husband and I recently purchased a new vehicle from Precision Toyota. We are expecting our first child and felt that getting a new, reliable car was a good idea. When we went in, we already knew we had been approved through their finance department. The salesman said just find a car and we will go from there. After we found the car we wanted, we had to re-sign the application because they needed a hard copy. When we did this, we were not approved for the rate they were giving us with the first approval. However, they said they would honor the first approval anyways. We were in no hurry to get the car that night; we didn't even have our trade in car with us. They drew up the contract and we signed and they said bring your car in sometime this weekend and that was it. The deal was done.
Almost three weeks later we got a call from the finance department. They messed up on the rate and told us they were raising our payment or we had to give the car back! My husband talked to them and said they had to be kidding?! He said my wife is 7 months pregnant and you want to take her car back? The finance guy said he would try to work things out and he would call back. When he called back my husband said we wanted out car back then, the employee said that he would have to "find" my car! The employee called back again and said to keep the car for the weekend and he would talk to his manager.
Many things wrong with this... First of all, this finance employee guy should have talked to his manager in the first place! That is very unprofessional to get the customers stressed out and panicked about losing their mode of transportation! Especially an expectant mother! Second of all, the deal is contractual on both parties. A deal is a deal. This is like us going back and saying, "you know what, we have decided to knock a hundred bucks off of our monthly payments". We have not yet heard back from the employee as to what is going on, but believe me we are making this public knowledge and will take legal action if this goes further. We have talked to a lot of people that have either had this happen to them or have heard it happening to someone they know.
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