RK Toyota in Hampton is a division of RK Chevrolet in VA Beach VA. I signed a contract to puchase an SUV but they could not get me financed for my purchase. After getting 22 rejection letters from various finance companies, I told them several times that I wanted to cancel the deal since they could not get me financed and I wanted my car be returned. Each time they told that I would need to talk to the finance manager to make the arrangements. This went on for several weeks.
Finally, I got fed up and told them that I would be in on 12/23 to pick up my car and my deposit. When I got to the dealership, I was told that they didnt know where the car was... SOUND FAMILIAR!!! On 12/26 the called me to come in to the office. They informed me that they had received a "conditional approval". When I turned down the "conditional approval", they advised me that my trade in had been sold. I contacted the company that held the lien on my trade in and was informed that the car had not been sold and that RK was flat out lying. FRAUD!!!
The transaction started on 11/21 and they held me off until right before Christmas. They sprung this "conditional approval" on me when they knew that legal counsel would not be available. I turned down the "conditional approval" offer. That is when they informed me that I would owe them $4200 for the balance between the payoff and the actual cash value. I told them "no deal" and walked out of the dealership. I was distraught and in tears.
The finance manager - Rick Maxino - followed me outside and told me that based on my original contract - they could push the loan through without my approval. That was HARASSMENT. Therefore, I had no choice but to sign but to sign the contract for the "conditional approval". They did payoff my trade in but the payoff date was 12/31!! Which means the car had not been sold until after they harassed me into signing the contract for the "conditional approval"
I have read other reports on this website and the RK Dealership use the "we dont know where your car is" story as a tactic to buy time and find a way to intimidate the customer enough to close the deal.
If there are consumer out there who are willing to participate in a class action law suit or an attorney out there who are willing to take on this company and put a stop to their fraudulent practices
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