During a failed transaction on their website due to an error in my billing address, I wound up with 2 pre-authorizations on my credit card, which essentially held $662 on my credit card in 2 separate transactions. The staff - both CHAT and PHONE staff - were utterly useless in resolving this issue (I spoke to Steve in Chat three times). Even after fixing the billing address myself in my customer profile they would not help me to complete the order, telling me that THEIR OWN pre-authorizations had to be removed from the card before I was able to make my $331 dollar purchase. Obviously this upset me, and I decided I was not going to give the company my $331 after all. The 2 pre-authorizations, however are a problem as my card company keeps them for 14 days.in order to remove a pre-authorization, my credit card company requires some information to be faxed from management of a company holding any pre-authorization over $100. When I asked to speak with a manager to see if I could get this resolved, I was told they were in a "closed door meeting" and I could not speak to them. I have not ever been so thoroughly disregarded by a company in my life.
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