I bought a brand new truck and the rear door did not shut properly. It was noted in the paper work when I bought the truck.
I visited Five Star Ford to get it fixed shortly after getting the truck. The service man said he had to order a part. When I went back, the service man had quit and I tried to tell the new one that a part had been ordered.instead, they sent it to the body shop and all over the place.
They called and said it was ready. It was not. I took it back. I tried to tell them about the part. This time they had it for several days. When they called and said it was ready, I questioned whether they had put in the new part. They got very angry and refused to show me the old one.
The door still did not shut and I left the truck again. This time when they assured me that it was fixed, I went to pick it up and they had physically damaged, bent the top of my rear door. They tried to present the truck to me like this and then they tried to say they didn't do the damage. This is a brand new truck. They assured me that they would not bondo or fill it in to fix it. I went to the body shop the next day (I have pictures) and saw how they were fixing it. I went all the way to the top.
The owner of Five Star Ford never bothered to answer my letter, which by the way was not nasty, just stated the facts. I have had the truck now for almost two years and the rear door still does not shut properly. What is bad about it is that when it pops unshut, the inside light comes on and if you are driving, you have to find a place to stop, get out, go around and reshut the door in order to get the light off.
Five Star Ford did not care in the least about what happened. My boyfriend also bought a truck there a couple of months later. He took it in for the first oil change, low and behold, when he got it back, they had put the incorrect filter in and it was leaking oil.
Imagine that... We no longer deal with them and as soon as we can get our trucks paid down a little bit, we will never again buy Ford products. We both come from a long line of loyal Ford owners.
Our families will not buy Ford products either. Not only did Five Star not stand behind their supposidly good reputation, Ford never did respond to our complaints. Good bye Ford.
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