On July 8, my husband and I got taken for a ride of a lifetime during our visit at Right Honda, located at 7875 E. Frank Lloyd Wright Blvd, in Scottsdale AZ. Our salesman was Kevin D Hayes. We found a 2004 Civic Coupe with a MSRP on the window of $14,960.00.
Even with manual windows, locks, and no cruise control, we thought this would be the best vehicle for our budget. (My husband can no longer work due to a major heart attack.) We were introduced to Walter Wenzel Jr.in the finance department in ordere to purchase the Honda Civic.
We had a trade in, a 1998 Ford Countour, which they agreed to give us $2,000.00 making the sale of the Civic Coupe affordable at 12,960.00. They told us that they needed $1,182.00 to pay the sales tax, so we paid it.
Finally when the time came to sign the papers, all the forms we signed were normal size (8 1/2"X11") with nothing on the back side. We noticed on the top of one of the papers we were signing, the figure of $20,718.53. Seeing as this was my first time buying a new car, I asked Mr. Wenzel "is this the total price with warranty, finance charges, lieu tax, and documentation fee, and everything else included?" Mr Wenzel said "Yes Maam, that is correct." With everything included we thought this was close enough (around 20,000) so we signed.
When we got home, I started looking at the paperwork, and I couldn't believe my eyes. I notice for the very first time, an unusually long paper (8 1/2" X 23" LONG) with #s 1 thru 8 which were never disclosed to me during the signing process. This paper was titled "Motor Vehicle Retail Installment Sales Contract and Purchase Money Security Agreement". I now realize that when Mr. Wenzel presented the contract for signing, he had folded the long form in half, stapling it at the bottom, making it look like a normal sized paper. Little did I know that he had intentionally hidden the cash price of the sale of the vehicle with the itemized breakdown.
Now I see why Mr. Wenzel had hidden the front side of the 23" long paper because after looking at line # 1, he had the original price of the car starting at $19,889.88 instead of the MSRP of 14,960.00 minus the amount of our trade in, $2,000 which equals $12,960.00, we surely would have noticed a big problem, and when you add up all the finance charges etc. The contract states a whopping 26,056.40 not the 20,718.53 that Mr. Wenzel said "Yes Maam" to.
I went back to the dealership to get an explanation of why the price of the car which had a MSRP of $14,960.00 minus $2,000.00 trade in, totaling $12,960.00 owed to the dealership could mysteriously turn into $20,000.00 with nothing added to the car at all.
A dealership form entitled "WE OWE" which we had signed, had "nothing added" written abnormally large, twice across the front of the form. Mr Wenzel in an attempt to cover his tracks, brings forth a new "WE OWE" form trying to make up items that we supposedly had purchased to compensate for the $8,000.00 overcharge. We made it perfectly clear that in our current financial situation, we could only afford a $14,000.00 car.
I was totally taken advantage of in the whole car buying process, and will surely put the word out that Right Honda on Frank Lloyd Wright Blvd... Equals = wrong honda!!!
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