I took my car in to have a noise from the BACK wheels checked. A short time later I received a call that I needed FRONT brakes. The manager never told me anything about the back wheels which is why I took the car in for service. I doubt he ever even looked at the back wheels. He quoted me a price of just under $400. I told him I thought his price was outrageous.
Basically he was charging me $114 each for rotors that have a RETAIL price of about $40 and $100 for pads that have a RETAIL price of $42. He was adding about $70 to $80 dollars for labor. His justification was that my car comes from the factory with ceramic pads. I told him not to do anything I would be in to pick my car up. He continued to argue with me and was very rude.
Before picking up the car, I checked and found that my car DOES NOT come from the factory with ceramic pads. I checked the RETAIL price of the parts at the parts store across the street.
When I arrived to pick up my car the manager continued to argue with me and continued to be very rude. He handed me my "customer copy" on which he had written the prices that the same parts store had given to him. The prices he told me the parts store quoted to him for the rotors were more than triple the price I was quoted.in addition the price for the pads was much higher than I was quoted and they were still less expensive than he tried to charge me.
So I received an outrageous estimate, was lied to about the parts that come on my car from the factory, was lied to about the prices quoted by the auto parts store nearby, and all of this was with a rude and argumentative attitude.
This whole experience smells of an organized rip-off with a bad attitude on top of that. Monro will charge you hundreds of dollars more than you need to pay. You will even do better at your dealer.
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