My Kenmore Elite washer was repaired 11 days ago. Thank goodness the washer was still under warranty because there was so many things wrong with it the bill would have been $1,050. However, I have 3 boxes weighing about 50 lbs. of damaged parts that the blue crew technician didn't take but assured me that it would be picked up the next day. Well, after 3 attempts & a total 8 phones calls equaling 4 hours on the phone, I still don't have an answer when the boxes will be picked up. Bottom line if you get anything from Sears, make sure they take the old parts/appliance away right then and there or else you will be stuck with it. Sears customer service is so worthless. I will never deal with Sears again. Pathetic. They take no accountability.
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