Usacomplaints.com » Cars & Transport » Complaint / Review: CarMax - Trade-in vehicles are not held for the 5 days they say you have to back out of any deal. Rip-off!. #82394

Complaint / Review
CarMax
Trade-in vehicles are not held for the 5 days they say you have to back out of any deal. Rip-off!

Went in on Sunday and traded-in my vehicle for one of theirs. They said I had 5 days to back out of the deal. Two days later I came back wanting my vehicle back and they said they had already auctioned it off on Monday... MONDAY! The after I brought it in!

Later I found out that, the way they do this is in two separate transactions: first they buy your vehicle and, Second they sell you their vehicle. This means that, if you wanted to comeback later on for your vehicle they can't do anything about it but, sell it back to you or you would have to buy another one of they own vehicles because (like in my case) they've already sold yours! They don't tell you this when you first walk-in.


Offender: CarMax

Country: USA   State: Florida   City: Davie
Address: 7420 State Road 84
Phone: 9544764313

Category: Cars & Transport

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