My girlfriend and I bought a 2004 Dodge Durango from Carmax in August. We weren't going to buy used but we found the exact car we wanted, equipped exactly how we wanted with only 17,000 miles. We test drove the vehicle and everything seemed fine.
They convinced us that their 120 point inspection is the best even though the CD player didn't work before we even drove off the lot. They promised to fix it and that it wasn't a big deal. We traded in, or as I found out, sold my truck to them as part of the deal. Ten minutes after we drove off of the lot the check engine light came on and the vehicle stalled out in the middle of the road almost causing us to hit a tree. We drove back to the dealership and talked with them about giving the vehicle back. They informed us that we would owe them the $4,000 dollars of negative equity that I had from my truck and that they would not give the truck back because I had sold them the vehicle (this is all within a few hours of the deal).
Carmax had their "expert" mechanics look at the Durango and could not fix the problem so they sent it to a Dodge dealership. That particular dealership explained that an oxygen sensor was out and replaced it. They also fixed the CD player at that time. We got the vehicle back and a few hours later the light was on again and the vehicle stalled again. I then took the vehicle back and they replaced the computer and gave the vehicle back. As of today we have taken the vehicle back a total of 6 times and they have not been able to figure out what is wrong (so far they have replaced 2 oxygen sensors, 2 catalytic converters, the computer, and not sure what they are trying now.
The only offer Carmax has given us is they can continue to try and fix the vehicle, we can trade it in for a comparable one, or they can appraise the vehicle that we bought and they will buy it back at a lesser price now. I gave them a chance to see if we could trade that one in and the only thing that they had anywhere near comparable to what we would want was at a dealership 3 hours away. Carmax stated that they would bring that one in and we would have to buy it or the offer is off of the table and we needed to start the process of buyin it now. Obviously, we told them we would not be buying anything from them without seeing it first and they informed us that it would be the only one we could get if we didn't take it the offer was off of the table. Mind you, the one they are offering has twice as many miles as the one we bought and they want to sell it to us for the same price.
If anyone has any suggestions as to what we could do I would appreciate it.
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