I am writing this to prevent anyone else from getting burnt. I wish this sight was available before I had purchased anything. I had a good deal worked up with the local ford dealership on a new vehicle. The vehicle only had 42 thousand miles on it when I puchased it, to me that is new practicly. My vehicle has been in and out of carmax repair for the same reasons and never fixed. I was sold the vehicle under the pretences that carmax does'nt sell wrecked vehicles and they even had a carfax report to prove it and a display vehicle in the lobby showing they would never sell anything like this... Bs. My vehicle sustained major front end damage and possibly moreand then to top it off, Repaired by a sub-professional. Carmax had the engine removed for serviceing one of my initial coplaints about oil usage, that revealed some of the shotty body work. I will never be able to take it in or trade it and get my money out of it. I have 4 more years to pay on this vehicle. I would never do that to someone. This vehicle should of been in the salvage yard. I heard alot of people were happy with carmax. I checked the BBB but there was'nt ant bad reports, you had to write the CarMax head office for a copy. The service department attendant gave me a " Oh, He found out" look when I begun pointing out the damage areas and placing my thoughts why I am having engine and drivetrain and suspention issues. I woundered why they would fix issues related to but not the issue itself. I spent alot of my personnal time taking this vehicle in and explaining to the best of my knowledge what the issue is. I have had my vehicle 8 months and out of the eight it has been in their shop at least three. They will no longer do any warrantee work they refused to after I pointed out the body damage. I just assume it is because they have replaced everything possible except for the main issues. I had a bodyshop repair person tell me you can make a wreck look new again but in most cases there is underlying damage done to the frame, suspention, and engine/drivetrain components that is'nt apperent during the damage appraisal. He said sadly your case is one of them. I think this web site should be required to be seen before you buy. I feel really foolish, ripped off, taken advatage of, and lied to.
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