I started dealing with Dan Nelson in 2002. They had sent me a flyer in the mail talking about the specials they had going on. At the time, I was buying a car through another company in town and still owed money on it. When I talked to Dan Nelson the first time they stated that I should just give the car back in order to be able to buy a car through them. I said I didn't want to do that because that would not be good for my already poor credit. They said there was nothing they could do for me at the time.
About a month later I got a phone call from one of the salesmen at Dan Nelson saying he had gotten my name out of the system and why hadn't I bought a car the last month before. I told him about the vehicle I already had and he said they could pay that amount off so to come back in a nd pick out my car.
I went in and didn't find anything I liked on the lot but went through with the application anyway because the salesman said they received cars in on a daily basis. I spent hours there doing all of the paperwork. After I was finished I went home. I barely walked in my door and the phone was ringing with the salesman on the other end telling me to come back down. He thought they did happen to have a care I would be interested in.
I went back down to Dan Nelson and sitting out front was a beautiful 2000 Pontiac Grand Am. It was the best day of my life. I never dreamed I would be able to own a car like that. So I cleaned out the van I had and signed all of the loan papers and drove away in my new car.
Three weeks later they called me at work and told me that the loan had not gone through and that I had to bring the car back.
I was devastated. Not to mention I had all of the paperwork stating that I owned the car. The only explanation they would give me is that the loan had not gone through. But as I said I had paperwork stating otherwise.
I went to take them back the vehicle and they had also in the three weeks I had their car not done anything with my van. It was still sitting in their back lot waiting to be gone through. So now not only do I not have their vehicle, but I have missed a payment on the one I gave to them and am in danger of losing that too. I asked them if they would give me the amount of the missed payment so I could pay for the van. It was only 90.00, but it was 90.00 more than I had. They refused and said that was not something they were allowed to do.
At the end of this experience, I requested they never contact me again.in the two years following, I have received several mailings from them. I have called and requested to be taken off their mailing list and have told them what happened in the past. It hasn't happened yet.
I was so humiliated at the end of this. I took pictures of the car and showed all my friends and family my new car. Can you imagine how it felt to have to explain to everyone what happened to my new car. It was one of the most humiliating experiences I have ever been through.
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