I recently bought a vehicle from Carmax. I had hoped I had finally found a used car dealership that was honest and above board. The vehicle is a 2011 Chrysler Town and Country Minvan. The salesman assured me that the vehicle had a bluetooth system, which was one of my wife's requirements. I subsequently discovered the vehicle did not have a bluetooth system. Carmax advertises that you can return a car to Carmax - NO QUESTIONS ASKED - within 5-days if not fully satisfied. I told Carmax if they could not rectify the bluetooth situation I would just bring it back and find another vehicle that met my specifications. They told me I could take the vehicle to a Chrysler dealer and they would pay to have the problem rectified. I did take the vehicle to Ancira Chrysler here in San Antonio. The cost of the repair was $460. After the repair was made, Carmax reneged and paid only the labor cost of $82.
Carmax is just another used car dealer that can not be trusted.
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