I've had nothign but poor encounters with this particular dealer. Originally I'd removed there to purchase a used Honda Civic Hybrid they'd outlined on the site. I also bought the guarantee including normal gas improvements and support included in the bundle. It appears the specialists within the support division aren't ready to check out easy instructions or reattaching components they eliminate to alter the gas. Twice I Have quit the support division with my splash-guard (plastic buffer which shields the undercarriage from exterior water) pulling on the floor. The 2nd period this occurred I merely required it towards the nearby Ford dealer and had them substitute the harm device, an expense I consumed individually.
I wrote their support supervisor a notice detailing my frustration within the support I'd obtained (2.5-hour delay period for that 'Quik Street' for an oil-change) and also the price their specialists had cost me. He merely ignored my issues and educated me that I really could create a scheduled appointment for support later on. Because of my distrust within the capacity for their employees I WOn't consider my car their again for support, or to purchase another vehicle. A contact for their general director, Newendyke, went unanswered in relation to these issues.
Moreover, because of their failure to accomplish an easy oil-change I never felt relaxed utilising the guarantee I bought for over 2000 bucks. Sadly, I'll have to tackle my issues with another support service and spend more outofpocket simply because they wont recognize a guarantee problem.
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