My first time bringing one of my vehicles to them …
Several years ago I brought my Chevy truck to the Carrillo/De La Vina Jiffy Lube for an oil change. Everything went smoothly until the next day I had smoke shooting out of my tail pipe, so I had a mechanic friend look at it and it turns out during my oil change one of the “technicians” had bent the oil temperature reader that the oil runs through, and had bent it so bad that it tore, so all the oil came dumping out. It came out so quickly that there wasn’t even an oil puddle in my driveway, it must have all came out during my short drive home. I called Jiffy Lube explaining what had happened, the technician came out immediately, confirmed the damage, then got the part to fix it. My car, after only one day, was running on no oil. They are lucky my engine didn’t seize, because then they would be spending 10’s of thousands of dollars buying me a new vehicle. (For those of you that don’t know about engines, if you car runs on no oil, the engine seizes, and you need a new engine, or a new car!)
I swore off Jiffy Lube and changed my oil myself for the next couple years…
My 2nd time bringing one of my vehicles to them …
After my boyfriend recently had a successful oil change with Jiffy Lube, I decided to give them a second chance. I brought my Chevy cobalt to the same location for a simple oil change. Once it was done, I drove the 3 miles to my house and parked it. A couple hours later I find a puddle of oil under my car. I turn on my car, pop the hood, and see oil spewing out of my oil filter. I immediately called Jiffy Lube, informed them what had happened, and they sent a technician out immediately. As soon as he pulled off the oil filter we both saw it… the idiot who is supposedly “certified to change the oil” on dozens of peoples vehicles per day forgot the ONE of TWO things you do when changing an oil filter: the o-ring gasket!!! How incompetent do you have to be to forget the o-ring?!?!?! Thankfully I caught it early so not all of the oil had leaked out and done permanent damage to my engine.
Jiffy Lube has a 100% failure rate with my vehicles which is unacceptable considering all they do is change peoples’ oil all day!!! I am a 23 year old female with no experience working on engines and I was able to successfully change my own oil for years! How their technicians do this for a living and have such a high failure rate is disturbing, and dangerous!
I will be changing my own oil from now on, and I will recommend that everyone I know does as well.
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