My dryer stopped blowing heat, and I got an appointment for the next day Friday between 1-5. At 5 I called and was told he's coming, don't worry - no apology. He showed up around 5:30 and fixed the dryer. On Sunday, a day and a half later, no heat again. I got an appointment for the next day, ...
I have an AC / heat pump unit install in 2010 from Sears. Heat pump had been cycling on and off frequently so I called them for maintenance. The first person they sent was on time and very professional. He did a pretty decent job of at least attempting to diagnose the cause and did isolate that it ...
We had received a good recommendation for the blue crew for our furnace repair. We made an appointment two weeks in advance. We were told they would be here between 8am and noon. I spent PTO in order to be home. At 11:30 I got an automated call notifying me that there would be delays and asking me ...
We bought a 3 year extended warranty for our appliances from Sears. So far, they have scheduled repairs for our Kenmore washer 3 weeks out, leaving us without a working washing machine for 3 weeks. I wish I had read more of the fine print, because they apparently give schedule priority to paid ...
Today I had appointment with Sears blue crew to fix my washer. My wife take the day off stay at home and wait for them to come. For not normal hour window 9 to 5 pm but its not the issue! I get a phone call from the technicians that is on is way and then he ask me is your dryer on top of the washer ...
Received a recall notice on my LG washing machine which I purchased from Sears (with an extended warranty) in 2011. Called to schedule a service appointment to have the repairs done. Was told they only service my area on Tuesday and Thursday between 8am and 5pm. We have someone home on Friday of ...