Usacomplaints.com » Cars & Transport » Complaint / Review: Firestone complete Auto Care - Bridgestone Faulty Mechanical work, don t honor warranty, fixed right guarantee false advertisement, courtesy checks are not performed. #740148

Complaint / Review
Firestone complete Auto Care
Bridgestone Faulty Mechanical work, don't honor warranty, "fixed right guarantee" false advertisement, courtesy checks are not performed

5/21/11
My husband and I took my 1992 Ford Thunderbird to Firestone Complete Auto Care due to transmission oil leaks. No additional problems were mentioned to us according to their so called courtesy check.

8/4
Upon leaving the E.R. I went to the hospital garage to retrieve my car and noticed not some, but all my transmission fluid was all over the concrete. I had to call my husband to leave work (he is a professional and ASE certified mechanic) to come pick me up. When he arrived to the hospital he jacked up the car to see if something minor came lose and examine the leaks. He saw the bell housing (where one of the seals were replaced) were severely leaking transmission oil. He then called the Firestone in which supposedly fixed my car to begin with and explained the situation and they sent a tow truck to get my car and take it to their shop thinking it was going to the same shop that fixed my car and that they were going to look and asses the damages since my mechanical work was still under warranty. When the tow trucker got there my husband were horrified in watching him twist, jerk, and pull my steering wheel (the steering wheel automatically locks when the car is off) and we told him that but he still did it and used my driver side seat belt to to tie down my steering wheel. After that my car was towed away.

8/6/11
I called and made acomplaint and filed a complaint with Firestone consumer affairs about the damage to my transmission. It was the weekend so it took a couple of days.

8/8/11
I called the firestone that supposedly had my car. Turns out, it never made it to them. I was told by the manager (G.B.) to call AAMCO and talk to a man named T. Upon talking to T I was told firestone never had my car. It was directly taken to AAMCO. Then he gave me a damage report and offered to refix it for roughly $1000.00!
(A) There were holes in the transmission pan with rubber plugs in it
(B) There were black clutch particles in the transmission.
(C) The transmission was making weird noises and sounded funny.
(0) The seals that were put in by Firestone kept "popping out"
(E) My steering wheel was not at all working
(F) My transmission was never inspected and diagnostics were not ran on it or it would have shown most of the problems.
(E) Transmission line was corroded

Now I ask myself, if no work was propperly assesd and professionally done with the complete courtesy check, why then did I have a $707.00 bill? I was then contacted by a Firestones claim Rep J.M. He said he was sending a 3rd party investigator to AAMCO to see about my car damage. I
explained what happened and how rude Firestone and AMMCO personel were cussing at me
and constantly hanging up on me. He said he would try to get me a rental if he could get the approval while the investigation was pending which, should only take up to 3 days acording to him. I asked him
why would Firestone give a 6 month warranty on their workthat they performed (which I know they
do matter of factly since my husband used to work for Firestone, which is why we trusted them
with my car) as well as their" Fixed Right Guarantee or we will re-perform the service at no additonal
charge". (



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