Our vehicle was damaged in an auto accident in which we were free of fault. As part of the repair process were offered a rental vehicle.
The vehicle was a red 2010 Chevy HHR. Immediately walking around the vehicle I pointed out several obvious dents, scraps and scratches. Specifically one on the rear passenger side. I remember this one BECAUSE it was obvious and both a dent and a scratch. It was dismissed by the employee because "it's not 4 inches in length." I took his word for it when the paper was marked "no damages" even though I had pointed out, by my count at least 5."Oh those are minor, we don't count those."
Today we went to return the rental car. It started off fine. Until one of the employee's causally says "we need to write a report about that dent on the fender." Confused, I asked which one and was taken outside with the employee and the dent was pointed out. I remarked that the dent was there when I picked up the car and the employee ushered me back inside.
Typing away at the computer the employee asks me what my insurance deductable is. I ask why he needs that and he remarks "we have to file a claim for the dent and collect that deductable."
I tried to speak to the employee and the manager about it but they just kept repeating the same thing over and over. That they would have caught that at inspection time. They dismissed me, not listening to a word I was saying. Not listening to my husband who also told them that we had tried to point out that dent at inspection but it was dismissed at the time.
Finally the manager said "we would have to investigate with their claims department to see if the dent had been previously reported." My husband said "fine, do that first." They asked my husband to go back inside with them at which point the manager then hands my husband a piece of paper that says we caused the damage but we didn't know how it got there and asked him to sign. My husband refused to sign the paper, we did not cause the damage, and we left.
Minutes after leaving my husband got a email alert from our credit card that the deductable had been charged. We have filed a dispute with the credit card company and have notified our insurance company.
0 comments