This extended auto warranty service is reluctant to pay for any claims at all. Once they denied a claim just because they had a different name listed for the damaged part, different from what the dealership calls it. Another time, a private mechanic clearly found a problem and showed it to Motor Warranty Services' incompetent inspector and the inspector denied the claim even after seeing the damaged part. Then there was one time I had a pulley go bad, which was clearly covered per contract but they rejected it too, however my dealer was tired of dealing with them so I paid for it out of pocket (all 1000 dollars). The last straw was when the inspector tried to blame me for not performing maintenance on a certain part of my car, to which my mechanic responded by telling him that part has no recommended maintenance per manufacturer - needless to say Mr.incompetent Inspector shut up. Stay far far far away from them. Motor Warranty Services of North America is the biggest mistake anyone can make and the return on investment is 0.
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