Complaint / review text:
My wife and I had been harassed by this company for almost a year trying to get us to purchase there extended manufacturers warranty for our 2001 Honda Odyssey that we had just purchased shortly before the calls started.
After much persistence on there behalf we decided to get the warranty. We were told it was the same as the manufactures original warranty and that it would cover all motor and transmission problems. Two months of payments later our vans check engine light came on so we took it to a dealer to get it looked at as instructed by the warranty company's manual so the warranty wouldn't be voided. We then contacted the warranty company and filed a claim. We hadn't even made it into the door from the dealer's shuttle when the warranty company was calling us on the phone to tell us our claim had been denied. When I asked why they informed me that we voided the warranty by driving the van home after taking it to the dealership.
The problem with this was that we had never taken the van from the dealership, we had taken there shuttle. After about two hours of phone conferencing the claim was reopened. By now I was a little concerned at how fast they had tried to decline our claim. Then after a couple of days and a lot of headache we were declined again because the part that was discovered to be broken in our transmission was not covered under the warranty. Come to find out only about 12 specific parts in our entire van were covered under this warranty.
I'm not talking about major parts either but the little, individual parts in the motor and transmission together. After several complaints and many, many phone calls I was finally able to get a hold of someone. This person informed me that the broken part in my transmission was almost exactly the same as a part covered under the warranty. He also informed me that he was going to get the claim approved and would be getting back with me in a day or so.
It's been 3 weeks and I still haven't heard from him. When I called the company they told me they had never even heard of him. Long story short; we were denied, the company did not pay one dime for anything, and it cost us $1000 more with them than if we had just fixed it ourselves. Do not ever by anything from this company because they will never follow through with any claim.
I've chatted with many other people who've gotten a raw deal from this company and are in the process of filing a suite.