First Extended Service Corporation ripoff denied a valid repair claim for a covered component saying that a part failed thru abuse even though the repair shop said there was no evidence of abuse.
I recently had to take my 1997 yamaha v-max motorcycle in for repairs that i bought from coleman powersport in falls church, virginia.
After they diagnosed the problem, first extended service corp, which i had my extended warranty thru, sent out an inspector, who decided through a pure judgement call that my transmission had failed because of abuse, even though the mechanic said it was simply the failure of a gear, and that my motorcycle appeared very well maintained, which it indeed was. They denied coverage.
I have tried to contact first extended warranty by phone, only to be told i must appeal in writing. I have appealed in writing, explaining in great detail how well my motorcycle was maintained, how the shop agreed it was not abuse, but simply the failure of a covered component, but have not yet received a response.
My dealer has tried to contact first extended warranty, but first extended warranty has refused to reinspect my motorcycle.
My motorcycle has been in the shop for over two months now, waiting for first extended to respond. Almost every part needed for repair is specifically listed in my contract for coverage.
The only thing keeping my bike from being fixed under warranty is some inspector's erroneous report. I need to get my bike fixed, i don't know if i should hire a lawyer, contact the virginia better business bureau, or sue my dealer and first extended warranty.
Because it is a "denied" claim, first extended warranty simply refuses to speak with me on the phone. Any help would be greatly appreciated.
As of now, i have a $1500 bill, instead of the $25 deductible i would normally have.
I understand if a part is not listed, it is not covered. But if a part is covered, and they simply have to claim "abuse" then the contract is worthless.
Thank you for your time and help.
Ray
centerville, Virginia
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