Re: Dead Horse - My irreparable Ford Mustang
After several months of holding my horses, Ive finally reached my breaking point in regards to your lack of service department. I purchased my current vehicle, a Ford Mustang V8 convertible, from your dealership 20 months ago. Its the second mustang that Ive purchased from you, and its probable that it will be my last. Since I incepted this car, Ive experience nothing but problems. Although I understand and expect an occasional repair as a consequence of car ownership, I do not expect nor think it acceptable to have to deal with weekly repairs.
At first the repairs were minor. On three separate occasions my brake light bulbs burnt out. Next, the entire gear shifter broke. Which really isnt a big deal. As long as I do not touch the inner mechanisms I probably wont get electrocuted. From there my minor repairs escalated into near death experiences.
While riding along nicely one beautiful afternoon before Memorial day weekend, my car suddenly stopped while driving. The car was towed to your dealership. After three days, and constant calls to your service department it was determined that the entire engine computer needed to be replaced. One week later, I got back on the horse. At this time I was assured the car was in excellent working condition.
One problem, the automatic start system. It had worked until the repair, but was now broken. I stopped by your dealership the next day, and one of your service technicians informed me that I could bring the car back the next day, and that the starter would be fixed for me free of charge. After dropping of the car and having the system fixed, low and behold a vet bill for the horse. Now I was being charged for the originally free of charge starter. I was informed that the technician was mistaken and told to see the cashier. I left disappointed but the car worked that week.
Speed ahead, or in the case of my car, die abruptly, one beautiful afternoon in early July. The horse car suddenly stopped while I was driving in the fast lane on Route 17. I managed to dodge two trucks and a few cars so that I could maneuver to the shoulder, and once again be towed to your dealership. After another two days, it was determined that now the thermostat was the cause for the same exact problem that had been rendered my car useless the last time. I guess it was just ironic that the same problem repeated itself, but had a different cause. Nonetheless, I picked up my car and hoped that this time it worked.
Speed ahead, or in the case of my car, die abruptly, once again in August. This time, the car would not start and was towed to your dealership. This time it was determined that now a censor was the cause for the same exact problem that had rendered my car useless the last time. A PATS sensor was blamed, which if my research serves me corrected is often affected by the automatic starter, kind of like the one your dealership fixed for me a few weeks earlier. Some time and cash later, I got my car back.
Speed ahead, or in the case of my car, die abruptly, six days later. Once again, the car would not start and was towed to your dealership. This time it was determined that now the battery was the cause for the same exact problem that had rendered my car useless the last time.
The only thing reliable and working on my car is the check engine light. My vehicle has been towed back to your dealership four times for the exact same symptoms; the engine just stops working. I dont begrudge the gentlemen dealing with me at your service department, despite my car maladies.in fact, I feel as if I am walking into Cheers every time I arrive on the tow truck, as everyone of your technicians seems to know my name. I do however, think Im being given the run-a-round. Ive been charged for repairs that were obviously not the cause of the problem to begin with, as the problem has continued to occur.
Insanity has been defined as doing the same thing over and over gain and expecting different results. Perhaps my insanity has been taking the car I purchased from you, back to you time and time again. Ive considered having my car outfitted with rubber bumpers and a tow bar, as given the track record on this horse, its sure to repeat history. Ive been left with out my car for an unacceptable amount of time over recent months.in order to get assistance with a rental car for this repeated problem I had to go to two service managers. How ever will I afford my car repairs if I cannot get to work in the morning? I find it particularly enlightening that one of your service technicians told me that if I called before the next time my car broke down, they would be able to better accommodate me. I believe Ive made the point clear that this is a horse car, but it is not Mr. Ed.
I look forward to your enthusiastic and prompt response, as I truly feel my experience is unacceptable as a consumer. Im also sending this letter to a few other people, just to see if they might care about customer service. Ive got nothing to lose and nothing better to do, since I dont have a reliable car to get out. They say, you can lead a horse to water, but you cant make it drink. Or in my case, you can take your car to Ford, but you cant get it fixed.
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