I purchased a Ford Escape 2002 in March of last year. The processor (computer part of the engine -major part of the vehicle functioning capabilities) failed in March and was replaced it's now May I am still having issues with the processor.
They took the car in on Friday May 16 and put a hornest on the engine (processor) and gave me the car back that day. An hour after I got my car back from the Able Ford Dealership Service Department in Rockville Center, NY (same dealership that sold me the vehicle) the vehicle was having the same problem that was suppose to be corrected that day. They currently have my car in their possession now. This is the third time I'm bringing my vehicle to them for the same problem.
They can't tell me why this vehicle is malfunctioning and I've called and made complaints to their customer service department several times without anyone contacting me or providing me with answers. I called the salesman Mark Demartini who sold me the car (he called me after leaving two messages on his voice mail).
He was also rude and told me to call Laura the Service Department Manger. I called Laura and left her a message. She never called back. This morning I called and spoke with Laura. She was curt and rude to me and told me that she would talk to Eric who is handling my car (Eric has been professional and courteous).
I have a brand new vehicle that spends more time at Ford than with me driving it and I don't feel safe in my own vehicle. At any time because of this problem my car could shut down while driving. I am being given the run around and Ford is not providing answers as to the malfunctioning of my new vehicle and I feel cheated and violated.
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