I purchased my first car from Route 22 Honda in April. When I left the dealership that day, the only paperwork that I left with was the owner's manual for the car and the inspection checklist. Earlier this year I was interested in trading my car in for a newer model only to be told that since my payoff was still so high, I must have been loaded down with lots of warranties. The dealership also charged me for lowjack, a feature that had never even been activated! I was furious that these people had been charging me for this stuff without even giving me paperwork telling me exactly what had been added on. I called Route 22 and spoke to salesperson who was extremely rude. He told me that I could not have the lowjack installed. When I asked if I could be refunded since they refused to install it, he said that wouldn't be possible either.
Next, I sent an e-mail to Ed Garcia, the General Manager of Route 22 and received a response from Marta Rebelo. She said that if I sent a written request I could have my warranties refunded and have the lowjack installed on the car. I sent her my request in writing as she asked. She then emailed me back saying that a finance director needed to speak to me and asked for a phone number where I could be reached. I was told that I needed copies of the warranty paperwork that I had signed. The whole reason for my complaint was that I WAS NOT given copies of anything! I gave my phone number and also tried to call the finance manager. I left multiple messages and never received a response. I have emailed Marta and General Manager Ed Garcia several times since July and am now being ignored. I will never deal with Route 22 Honda again and have told my story to others so that they are cautious when dealing with these people. I'm out a good amount of money without them ever providing the service that I paid for and am now without recourse. The entire staff seems to fall off of the face of the earth when they learn that I am on the line or when they see an email with my name on it. Route 22 Honda and its managers should be ashamed! What they are doing is outright theft!
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