I went to Ford on 03/14/03 to inquire about brake service. I was being helped by service advisor Jim Hanham. I informed him that front and rear brakes need to be replaced. I did not inform him that I had already been to three other places, therefore I was well aware of what was needed and base price, but being that I was new to the state a single parent (female) I felt that the dealer would be the most trustworhty place even though their prices are three times higher.
I instructed the advisor to do their inspection and to tell me something I already knew and to do whatever is needed, brakes, rotors, callipers whatever. He informed me that I needed front and rear and that they would machine the rotors. He informed that it would cost a little over $400.00 for pads and machined rotors only.
I allowed them to proceed with the front only at this time my vehicle had 78,836 mi. I went back to Ford on 04/17/03 and completed the rear job at this time I had 80,322 mi all together I paid $409.00. After my front brake job when I proceeded to stop I would get an vibration, I figured it was because I needed to complete the rear not so it continued even after the rear job.
Therefore I brought it to Ford's attention explaining to them the vibration as well excessive brake dust on the front wheels. They explained to me that the dust was because of doing over 50% of braking on the front, and they did not notice any vibration.
After going through the run-around with Ford for months I had to replace all 4 tires. I call my service advisor and got an tire quote, but I decided to take my business to sears due to the previous experinces at ford.
Two days before I went to sears I dropped my vehicle back at ford for another brake inspection because I felt their was still a problem, again I was told everything was in good shape and that they did a road test. I got the tire job completed at sears went right back to ford a two days later being that it was the weekend; they asked why I did not purchase my tires from them told the I received a better deal somewere else never mentioning were. This time after the inspection I was told that they found my wheels overtorqued causing my rotors to be out of round.
Now I have a serious problem with that, because my vehicle was having these problems from the first time they worked on it, they just would not acknowledge it. I went straight back to sears and their techs showed me exactly what was going on, and how ford had been lying about everything being fine. I had less then 20% of pad after being informed two days prior that I had more then 50%.
Ford will not take the responabilty for lying to me, everytime I brought my vehicle back to have them reinspect, retest it they told my nothing was wrong, they would have contiued to say that if I did not let someone else work on my vehicle. A tire mount and balance does not cause your rotors to go bad, but over machining, turning them will. Know I have to replace brakes and rotors and I haven't driven 9,000 mi go figure.
Out of all the over charging that goes on at Ford in the service dept. Alone how hard would it have been to admit your worng. If you can't trust the dealer/maker of your vehicle who can you trust, an reliable source like sears.
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