I visited Monro Muffler on 10 Point Street, Elizabethtown since it was suggest in my experience by another technician. Sadly I wound up needing to generate 22 miles there and back 4 different times-very first time to obtain an exhaust flow repaired. They set the trickle and re-put my muffler [uneven-down by 11 levels to middle]. David explained this is the best they are able to do.
The craftmanship from the technician (John) was exemplary and matches my requirements. Nevertheless, David isn't customer-friendly. For instance, I told them I'd in at 9am, but turned up at 8am. David explained "You Are early. I would like to obtain the secrets. Possess a chair." No hello' or 'hello' or 'how do I assist you to?' Simply from assembly David these several issues I observed about him-He Is been operating there for quite awhile, I am betting since he does not appear to care that clients are standing there while he speaks about the telephone. Requires additional workers to assist clients while he completes what seemed just like a private telephone call. I attempted to return to talk to him a 4th and closing period. The moment he noticed me, his perspective totally transformed to frustrated, clearly from my being 3 prior occasions. Monro is just a large company that we thought by investing the additional cash and by visiting this type of location that I'd obtain SPECIALIST CUSTOMER SUPPORT that we did not obtain from David as soon as I strolled within the doorway the very first time! You need to in most integrity contemplate changing or reevaluating David.
0 comments