Complaint / Review
Hotwire Internet Service
Confusing, not user friendly

I recently was a victum of deceptive marketing. I was looking for an inexpensive rental car and through a series of links came across HOTWIRE.

I wanted to know the price to rent an SUV for 3 days. The system is designed to only give you the information if you provide them with all kind of information and credit card information. I did receive the pricing information but decided not to rent through Hotwire because I got better pricing elswhere.

Imagine my surprise when I received my American Express bill and determined I had been billed for the rental of a SUV that I never rented.

I disputed the charge with American Express and in response to my inquiry HOTWIRE sends back a series of pages I completed when I was seeking rental information.

I was very unhappy with HOTWIRE and I would recommend never to use them. There web site is confusing and not user friendly.