On November 27 I ordered 5 tires from the auto service center along with a front end alignment. These tires were advertised on sale but I was told that they didn't have my tires in and it would be 3 days before they arrived. I decided towait for the 3 days. This wait turned out to be 2 weeks
After I called 3 times and actually went to the store to inquire about my purchase I finally asked for the manager (David) who told me that they have had 4 tires in the store all along.
I went that day to have them installed. I checked in at 1:52 PM and was told that it would take 2 hours to do the work. When I returned at 4:00 PM they did not have one tire on the truck.
While I was waiting along with 3 other customers that were there for tire instalation. We observed the mechanics standing around and talking to each other. They were not even trying to get the tires on the vechicles. There were only 3 cars in the bay's and 5 mechanics on duty.
We were told that the alignment machine was not working properly
I was told that the front end of my truck was all rusted up. (This truck had 56,000 miles on it and sits in the garage most of the time)
The mechanic told me that my wheels were all pitted and he had to polish each wheel. I personally timed him when he picked my tires off of the pile and placed them on the tire machine to take it off the wheel. Between the time he picked the tire up and changed it for the new tire he spent 3 1/2 minutes before he placed it on the balancing machine, at which time he carried it to my truck and mounted it. I did not see him polish any wheel. I was told that my spare would be in two days later.
When I finally went 7 days later it inquire about my spare I complained to the manager (David) and told him how I was getting the run around by the department. Also how the mechanics were only standing around and not working on the vehicles. He told me that they had got rid of the person that was working on my vehicle because he did not work. However when I went to the bay to get my spare mounted the same mechanic greeted me. He stood and talked to me while another mechanic changed my tire. Another customer enquired about his car while I was waiting and was told that the alignment eqipment was giving them trouble. So it seems that this is a standard answer to customers when they are waiting for the work to be done.
Total time that it took me to get 5 tires changed was 5 hours, as I did not get out of the store until 5:20 the first time (3 1/2) spent one hour on the phone and traveling to the store. And 1/2 hour waiting for my spare to be mounted.
I do not appreciate being lied to by managers, being given the run around by the mechanics and feel that Sears should reimburse me for some of my inconvience and time.
If I was the only one that had this problem or if the store had been busy I could have understood the wait. However there was 2 other customers waiting for thier tires to be changed also and they waited for 3 1/2 hours along with me.
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