On 3.18.09, I brought my car to Herb Chambers Collision Center in Brain Tree, MA. To make a long story short, these were the results:
1. My car was taken out of the center during operating hours without any employee noticing including the those who repaired my car and the manager. It was missing for hours before they realized that it was taken to a nother location. No explanation and no apology.
A very unprofessional and non caring business.
2. Upon finally recieving my my BMW 325xi which I've only had for 9 months, there were scracthes underneath each door handle that were not there before. These marks were obviously made by a steele brush of some type. There were also interior damage such as cuts on the bacl left door handle/rest and the dirt is still there. They did not even bothre to at least wipe it clean. There were numerous other scrathes and cuts to the leather on that same interior door.
3. The car was also driven significantly by someone who also apparently used all of my windshield wiper fluid and did not bother to repalce it. Why would they need to clean the windshield if it had not been driven outside. Also, the windshield was supposed to be cleaned with THEIR supplies, NOT MINE.
4. I tryed discusing this with the manager and the lead repairmen for my car. Basically, their response was that of amnesia and their overall tone was, I'm just SOL.
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