I rented a vehicle from Ontario Thrifty on July 3rd for the holiday weekend. On Tuesday went to return the vehicle and the car was running very poorly so I pulled off the freeway and called thrifty roadside help which they told me they would send a tow truck which was fine. Minutes later I got a call back from thrifty stating it would be a 45 minute wait which I told the rep I could not wait 45 minutes as I was already late to my appointment at work. Once the tow truck driver got to the location he called me which I told him where he could find the keys. Weeks later after coming home from vacation I see a demand letter for the vehicle which I couldn’t understand so I check my bank account and I see charges over $1000.00 so I call them to find out what is going on. I couldn’t believe not one person seems to anything! I asked to speak with a supervisor and was told they would call me back which never happened! Spoke with another rep which told me “the 2nd car was never returned” which I asked her what 2nd car was she talking about I never rented a 2nd car from you guys! I asked her if she could email me or fax me the info which she stated she could not do. I told her in no way had I ever rented a 2nd vehicle! After doing my own research come to find out the thrifty tow truck driver dropped off a 2nd vehicle when he picked up the 1st one which has to be dumbest thing I ever heard! Who in their right mind would drop off a car to someone that was not even there and not even notify them! Since when whould a company drop off a vehicle on a street and not even notify anyone? I went and got a printout at the Ontario location and it is very clear your they just dropped off a car in the middle of nowhere and expect me to pay for it! The car was parked in the same location where they just dropped it off at got tickets everyday until the county had it towed away and charged me total of over $2300 in fees? I compared on my rental slip a different VEH#0614740, License plate #hrx854 and color WHITE is the car I rented and signed for however on the printout the lady gave me it states VEH#0690255, License 5zmf160 and color SILVER I would love for this company to produce ONE document stating I ever agreed or signed for this vehicle at question! I have yet to receive one phone call back from Tran ext 770 or any other supervisor nor did Steve Shelley at Thrifty Car Rental 3450 Airport Drive Suite 500 Ontario, CA 91764 reply to my better business complaint this is in noway acceptable! I have yet to hear from this company I'm just going to have to sue them SMH
0 comments