I rented a car at the Thrifty Rental Car in Vero Beach Florida, for a week; which was booked on-line through Orbitz.
The price quoted - after taxes and fees - was $244 - BUT - when I arrived - was $304.99. I had no choice but to take the car; as I was dropped off at the location - which was in a strip mall. I assumed the price was an error - or unadjusted to the on-line price.
Upon returning the car, I found out that this particular THRIFTY charges an ADDITIONAL $6.75 a day - flat fee - for a "concession charge" - another $1.49 per day and a "vehical license fee at $0.57 - bringing the $213.99 rental to $305.99 - that's 45% in taxes and fees! And an additional 25% over the guaranteed price!!! What's more; since these are flat fees - and non-adjusted fees (such as percentages, etc.) - they were legally obligated to inc
Then, to make matters worse; the employee at this location COULDN'T TELL ME WHAT THE FEES MEANT - or what they were for. Just the names of them.
Then, I contacted Orbitz. The first two employees who attempted to contact this location where hung up on - One girl from Orbitz was intentionally disconnected three times alone.
However; Orbitz stayed on top of things - and at this time - Thrifty headquarters say they are mailing a check to me for the difference; which should go out within 5-7 business days. No word on if the local location ever actually answered/took responsibility.
Here's hoping the check comes!
And if you book a rental car on-line through an agent or third party source - and it's a Thrifty - be very weary of deceptive pricing; additional (unexplainable fees) and criminal tactics. Who wants to be dropped off at a rental location; only to find that they HAVE to take the car at a different price - or are stranded??
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