This company is very deceptive, I purchased a warranty for one of my vans, I held off on the other two vehicles to see if they were for real. I have had several service calls and they have been turned down, they list the parts that are covered but yet they don't tell you this: For instance, part is on their covered list but has a seal or hose connnected to it, then they hang on to the excuse well, seal was bad therefor we won't fix part. I had a water pump go out, they held on to the seal deal and I did everything in my power, I stopped the car, called my towing company, towed it to my mechanic, found out water pump cause head issue, minor enough to allow vehicle to work but overheat and everyone in the company was just blowing me off. Also, the most important for everyone to know I was told this by Dean Clouds Claims Manager from Huntsville, AL office they do not fix above 80K miles, then what is the point for the warranty.
I sent fax, left voice not one phone call from them. Found out that Owner Brian Schatzberg and company have an F rating with the BBB. Over 54 cases of the same... You will never get a claim paid since they use these deceptive tactics. They did not mind when I was an auto pay paying the warranty and when I paid it off in full a short time after I signed up.
I have filed a complaint through my atty who's the Mayor of Broward County, as well as my government contracts with the State Attorneys Office and U.S. Department of Justice. If anyone is interested in filing a class action law suit please find a way to contact me, my imaging company in Weston strictly caters to the legal industry I will organize it.
It is too bad that I find out about this now. Do not make the same mistake as we have here with this company. Do not purchase, do not purchase
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