As the dealer warranty on the new truck reached its expiration, I was inundated by mail offers for extended warranties. One flier/advertisement stood out; that from DP: Dealer Processing. It sported the Better Business Bureau member seal. I called and spoke with a pleasant person. It turned out he was only a sales rep fronting for ASCS. He made promises that were not to be honored in the contract.
When the actual contract arrived I scanned it. It wasn't long and basically listed not what was covered but what wasn't covered. I tucked the policy into the glove compartment for the time when it might be needed. The time came. The truck was taken to my mechanic. He pulled out the warranty booklet and gave it to the service writer/manager to call in the service needed. Service was declined!
It was then I learned, buried in a list of not covered items was the statement that seals, gaskets, bushings, and engine parts with seals, gaskets, bushings are not covered! Water pumps, power steering pumps, anything with a gasket or seal is not covered. My power steering pump was leaking. My mechanic said it appeared an internal bearing had gone, damaged the gasket and was leaking. ASCS said it wasn't covered because it had a gasket and therefore was my responsibility to repair and maintain.
Upon closer scrutiny of the "policy" with my mechanic, it was determined that the policy didn't cover anything to speak of&at least not $3000 worth! I requested cancellation of the policy. No claims were ever paid. I received barely a third of the purchase price! When I called to ask how they determined the cancellation return, I was told "figures were punched into a machine and the machine dictated how much to send the customer."
As far as I am concerned this company should be boycotted and the sales company definitely removed from the BBB! I believe their practices were highly unethical and borderline robbery.
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