I contacted FreightCenter about a shipment of a valuable, delicate dining room table. It required "white glove" service. I was assured by the "broker" that for my $600 that the table would have the legs removed, wrapped and placed on a pallet ON SITE.
The day the table was to be picked up, the lady from whom I purchased the table (Ms. Hamilton) called me to let me know that two men with little more than a pickup truck were simply carrying the table out of the house and putting it on the truck. No wrap, blanket. Nothing. Miss Hamilton then put me on the phone with one of the men and they explained that they were not equipped to package the table, as I was told they would. They then put me in contact with their "boss" who said they would return with the proper packaging equipment.
Approximately one month later I received the table with numerous scratches on the surface from the bubblewrap applied directly to the surface of the table. It was NEVER placed on a pallet as advertised. Yesterday, I receive a bill for $220 for the "wait time" of the two employees and the second pickup attempt. I called FreightCenter and after much effort got in contact with a Ms. Jennifer Taylor. Quite rudely she informed that there was nothing to be done but for me to pay the bill. She states her company is "not responsible for the services rendered by the carriers". Granted, FreightCenter is NOT responsible for the scratches on the table, but THEY are responsible to deliver the service they describe to the consumer.
I was "sold" white glove service and told my table would be crated and palleted on site. This did not happen. They knowingly misrepresent, per Ms. Taylor, what services are offered.
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