I rented a car through my insurance company from Enterprise while my car in being repaired after a vandalism. I was in a minor car accident the following day and returned the rental car on the urging of the Enterprise staff. I purchased the supplemental insurance at $14.99 per day, but Enterprise opted to go through my primary insurance to pay for the damages to the rental rather than using the supplemental insurance.
Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. I was an accident that resulted in a tiny side swipe (more paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.
But, even if I mowed over a crowd in the rental car while high on every drug in the world, how is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? Its an optional service that they are simply not entitled to as part of their being reimbursed for lost revenue while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.
They are corporate crooks. I would not use their rental company again. The Orlando staff is pitiful and inept. While I was at the facility filling out the accident report, the manager, Antoine Demings, was so pre-occupied by a barely-clothed minor and her ghetto friends complaining about some deal he made with them to purchase a used rental that I had to wait 20 minutes for him to actually provide the forms I needed to complete. Enterprise rental car simply lacks a professional environment or professional staff and their corporate managers seem to embrace a crook-mentality that should be illegal. Stay away at all costs.
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