Complaint / review text:
First let me start by saying I have rented from Enterprise a few times in the past with no real issues - this time was different.
My most recent experience started with a rental I needed while my Van which was recently in a hit & run accident was being repaired by the body shop located right next door to Enterprise.
My Insurance Company had made the arrangements with Enterprise to pick up the rental right after I dropped off my van.
The sales associate & I at Enterprise started with the standard walk around inspection looking for any visible damage to the car which we both agreed looked pretty clean other than a few minor scrapes/dings - nothing major - so I agreed signed off on all the Insurance waivers offered - I had used my credit card (Visa) for the $50.00 hold required & knowing my Visa has Vehicle damage protection.