I have been going to Firestone Van Nuys for many years and it was my habit to always watch them doing the work to make sure it was being done. My paranoid self. Well one day I went in and they put on the work order a free 27point (if I remember correctly) check. I watched as they did the work, I think was a tire rotation and balance, and the tech never once opened the hood. He didn't see me and when done he pulled car out and turned the key into the front desk.
They contacted me to pay and when I walked-up I asked if they found anything in the maintenance check? The guy said no nothing was noted. I then asked for the service tech to come in and I asked him if he did a maintenance check. He said yes. I said how was my oil, he said looked fine. I asked him how he knew this since he never opened the hood of my car? The guy asking for my money said what and I said I was watching from across the street and the guy never opened my hood so why is he lying to me. The service guy just turned around and walked out.
I said I was reporting this to the State of California and Firestone. The manager walked-up and said we'll take care of it and you don't owe us anything for todays work.
Well, I went back and never did see the tech again but the manager was also gone. Now I challenge everything they want to do on my car and have them prove its required. I never will due a oil flush or a transmission flush at these place only at dealer. I always watch them from the time they take my car until they return it and now I feel they are always doing what I pay for.
Only those who don't take the time and care will be ripped off and I feel any car dealer repair facility will try to take advantage of you at some point unless you are vigilent in knowing what you need and why your car needs certain work.
Please note that this store does do a good job but like every place else will try to take advantage of you if you don't monitor them.
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