Here is what happen:
On August 12 at 430p, I left work, and as I was walking to the parking lot, I noticed that my vehicle was not parked where I left it, as I was getting closer to the lot, I talk with the guard on duty and he advised that he didn't see my vehicle, so he called the guard that was on duty prior to his shift and he stated the same thing.
I then called the HPD (Hartford Police Department), and they said no information was on file regarding my car, so I panicked thinking that someone had stolen my car, I then tried calling the finance company and at the time of day, and they had gone home for the evening, still in panic mode, I called my brother to come and take me home, then I called 911 and a state law person answered the phone and stated that my car was towed but didn't know what company did the towing, I then advised the security guard on duty of what the state police said and he advised that there were no tow trucks that came inside the parking lot or left from the lot.
I then got scared, because I didn't know what was going on, the security guard then called his supervisor over and they both said that they will handle the situation and do an investigation. The next day, on Thursday, August 13, I got a visit from the head security guard and he told me that they viewed the tape, and the guy who was taking my car impersonated an Aetna Employee/Contractor and that's why someone let them through the gate.
I called Source One Financial to see if they had anything to with my vehicle being taken, and I talk with Dottie, first she came on the line very rude asking me what is it, I told her what happen to my car and she said I owe them 252.00, I ask why didn't they call me to setup whatever arrangement I could have made, because I get paid on every other Friday, Dottie replied that they don't have to call if they don't want to, I ask her why would someone impersonate an Aetna Employee and take my car for 252.00 without my permission or knowing, that doesn't make any sense. Dottie became very short with me and told me that if I don't pay the amount I couldn't get my car, I told her I wanted to speak to her supervisor and she hung up on me.
I called again to speak to Dottie, she push me to voicemail.
At this point I'm so stress and my head is aching, so on my lunch break I go to the western union place and send the 252.00 quick collect, I called Source One again to talk with Dottie and Sue Clancy who gave me a hard time in the past told me that Dottie was on lunch and to call back in about 20mins, I waited 20mins called Source One and got Dottie, I gave her the western union MTCN number for the amount I sent and ask her for the information to get my vehicle, she told me Medina's, I ask Dottie what else do I need to bring with me to retrieve my car, she stated 350.00. I went to Medina's Towing on airport road in Hartford, CT.
The guy there told me that its going to be 475.00 I ask why he said it was for 2 days of storage which is 50.00 a day and 375.00 I told him that my car was taking yesterday in the early noon time, and that's not 2 days, I then advised the guy that I was told by Dottie that it would be 350.00, he then told me to contact Tammi at Source One, I called back the finance company talk with Tammi and she stating that it is 375.00, I then repeated myself and said that Dottie told me 350.00 and to put Dottie on the phone, she refuse to come to the phone, and the man told me he got a fax that stated 375.00 and to charge me for whatever else he wanted to charge me, I then told the man to let me see the fax he refused to let me see any paper work, so I paid the man 475.00 because I needed my car and I had to get back n forth to work.
After I left the towing company Tammi calls me and states that the extra money was for the key that had to be made to retrieve my car, I told Tammi that 1, I didn't authorize my vehicle to be taken from my job and 2, I didn't tell the towing company get any keys made for my car, and 3 no one called me to advised me of any retrieval of my vehicle, so why am I being penalize for that. Tammi became rude with me and hung up the phone, I had such a frustrating day with Dottie, Tammi and Sue Clancy that I didn't want to be bothered anymore, so I decided to have the BBB and consumer protection look into this for me, I have been so stress since yesterday that I have been unable to sleep, and I'm still stress with constant headaches.
I hope you are able to help me, because if they went to great lengths to put me through rigorous changes like this, I can imagine what they are doing to other consumers like myself as well. Please feel free to contact me if you need anything else. Thank you for your help.
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